Problem...
The motivating factor in starting the company was the lack of personal involvement with customers so common in the computer industry. Today's technology has built a large wall between the consumer (corporate or individuals) buying computer products and the companies that sell them. Most often, your sales person is a pool of telephone customer service agents and your support comes from a telephone support hotline, equally as faceless. This, in turn, creates a desperate consumer left to deal with the problem of finding someone to represent or hold accountable for the products they have purchased. With all the massive volumes of ordering computer equipment through the Web or using a 1-800 number, the closest thing to a representative of the computer company that the consumer meets is a person in a brown suit driving a brown van.

Solution...
The solution to the problem is simple, provide and maintain a one-on-one relationship with your clients. If you know them then you can more easily know their needs. And you cannot know their needs sitting behind a desk and never meeting face-to-face with the client.

Success...
Although BDK Computer Services is a small company, they are committed to offering a personal touch to the industry for anyone that still thinks that is important. So far, our customers have voiced their opinion and made their choice. BDK and William Lacy wish to thank all who have helped in their success.